Uber has added a feature that will force a six-hour offline break whenever a driver on its platform reaches 12 hours of driving time. The feature is similar to one that Uber has in place in a few markets already around the U.S., which differs depending on local regulations, but this will apply across the U.S., and fully block use of the driver app for accepting trips during the six-hour period when it becomes active. Ubers decision to roll this out was made as a response to the problem of drowsy driving and driver fatigue, both of which are issues that continue to affect people on the road, even if driving while using mobile devices and intoxicated driving get more press and scrutiny. The Uber feature implementation will trigger when a driver has driven 12 hours without taking a continual, six-hour break at any point between. Drivers will have full visibility into how much driving theyve done according to Uber, which measures based on a number of factors, and will count things like when youre stopped at a stoplight (your brain is still engaged in the driving activity, even if youre temporarily stopped), but wont count time spent waiting in an airport parking lot to be called for a pickup, for instance, since many drivers use these as napping and rest opportunities. Ubers Head of Safety Product Sachin Kansal explained that the company relied on its ample experience with drivers and working with road safety organizations in determining what does and doesnt count towards a users total driving time. Theres definitely a lot of third-party expertise that has gone into our thinking, Kansal said in an interview. But its also that we know how our drivers drive, we know road conditions, so we have baked all that into it as well. This limit likely wont impact the majority of drivers on its platform, the company notes, because around 60 percent of its drivers dont even use Uber over 10 hours per week, but Kansal tells me that a relatively small number do tip the scales as heavy users. The company wants to do its part to address this safety issue, however, Kansal tells me, and to do so proactively, even where its not specifically required by local bylaws. Uber has studied the feature where implemented in other markets (including Australia, where it launched previously) and built this U.S.-facing version with a lot of feedback in mind. Thats why the app will provide notifications when youre nearing that 12 hour limit, effectively counting down so that its fully transparent and not surprising to a driver when they max out. When the six-hour break is over, the app will once again unlock itself for bookings. Also, where different rules are required by local law, those will apply instead of this new cross-U.S. limit. Rival Lyft has a driver limit in place, too, which mandates a six-hour break for every 14 hours spent in driver mode, but its not as granular as Ubers. Uber says it also plans to evaluate continued international rollout on an ongoing basis, and to expect this change to be introduced gradually across the driver app in the U.S. over the next few weeks.
Two million U.S. drivers admitted to nodding off at the wheel of their car in a two-week period back in 2016, according to a report by the National Sleep Foundation. This finding led to some high-profile campaigns, including one by the mighty Uber, which has sought to raise awareness about the dangers of drowsy driving. Today, the ride-hailing giant has revealed that its ramping things up a notch by restricting its U.S. drivers to a maximum 12 hours of driving time before theyre forced offline for a six-hour break. This mirrors a similar move made by the company in the U.K. last month. Uber claimed that nearly two-thirds of its U.S. drivers actually drive less than 10 hours a week for the platform anyway, but it didnt reveal how many actively drive for longer than 12 hours at a time. Whats most interesting about the new policy is that its more than a recommendation. The drivers app will be pushed offline once the 12-hour driving limit has been reached, and they wont be allowed online again for six hours. This move will strengthen our approach to helping keep riders and drivers safe on the road while preserving the flexibility drivers tell us they love, said Uber product director Sachin Kansal, in a blog post. Drivers will see notifications on their screen periodically after 10 hours, and when they hit their 12-hour limit, their shift will be automatically ended. Even if a driver does punctuate their shift with sporadic shorter breaks, it appears that the 12 hour limit will still apply: The only way to reset the clock is by taking an uninterrupted six-hour break. On paper, this seems like a great move by Uber, but in reality drivers will likely find ways around it. They could, for example, switch between different ride-hailing services, so when their times up with Uber they turn on Lyft. Moreover, there is nothing stopping drivers from moonlighting — working their normal job during the day, then driving for Uber at night — and theres no way of knowing how well-rested a driver really is. But there is only so much Uber can do to prevent its drivers working while fatigued. Everyone knows that drinking and driving is dangerous, but many dont know the risks or warning signs of drowsy driving, added Kansal. Our Community Guidelines make clear that its important to take a break when feeling tired on the road. Weve also piloted features like an in-app notification that reminds drivers of this.