Didi Chuxing is making big changes to Hitch , its inter-city carpooling service, following the murder of a passenger at the hands of a driver earlier this month. Last week, Didi — Chinas dominant ride-hailing service by some margin — expressed its deep remorse for the murder, and suspended Hitch for a week to conduct a review of the service. Hitch, as the name suggests, is a hitchhiking-style service that groups people who are headed in the same direction together. Unlike Didis other services, it isnt commercial; passengers give the driver their share of fuel and any other costs they want to cover. That makes it affordable and hugely popular, but it has also made the service less professional than Didis other modes of transport. Indeed, many in China have claimed the service is sleazy, with many comments left about passenger appearances, particularly those who are female. The primary change will see Hitch available limited to daytime when the service resumes, with no new rides able to start between the hours of 10pm and 6am. In an apparent nod to the unsavory elements, Didi is scrubbing all Hitch driver and passenger reviews and ratings. Personal information for users will no longer be public, and profile photos will be replaced by generic images, Didi said. Beyond Hitch, Didi is also making changes to its driver authentication program. Thats down, in a large part, to the fact that the suspect in the murder of the passenger was not a verified Didi driver. He was able to use the app (on more than one occasion) by taking the smartphone belonging to his father, who is a verified Didi driver. Didis facial recognition technology, which verifies a drivers identity before granting them access to the service, failed in this instance — Didi said it was defective that day. Didi is closing down the option for its drivers to use other peoples cars with their permission, and implementing a zero tolerance policy on matching cars with their registered owners — a strange loophole that drew concern. The Didi service added an SOS button two years ago, and now it is aiming to refine that further by introducing automatic audio recording which is passed in real-time to a customer support agent once an SOS is activated. The firm said it is also weighing adding video in the future. Conscious of privacy concerns, the company said the audio would be stored remotely, not on a passengers device, and deleted within 72 hours if not needed for longer. We understand that not everyone is comfortable with having their trips recorded. Additional user authorization may also be needed if in-vehicle video monitoring were to be introduced in the future, the company said. Nevertheless, this could be a most effective means to enhance safety standards, and to ensure adequate evidence support for potential dispute resolution, Didi added. Would this be an acceptable solution in the eyes of our users?Thats one of a series of questions put out by Didi, which said it will solicit opinions for potential safety measures. The company said it has booked proactive consultation sessions with relevant authorities and experts and it will also put out a call for comment on its social media channels. Didi is facing pressure from rival Meituan Dianping, which started out in local services but recently introduced ride-sharing services and moved into dockless bikes with the acquisition of Mobike. This is not the first time that Didi, which became Chinas single-largest ride-hailing company when it bought out Ubers local business in 2016, has dealt with the murder of a customer. Two years ago, a woman in Shenzhen was robbed and murdered by a Didi driver.
While Uber is still reeling from the fatal crash involving one of its self-driving cars, the ride-sharing companys Chinese rival is grappling with its own tragic death. Didi Chuxing announced today that it would be revamping its app after a passenger was raped and killed by her driver. The passenger, 21-year-old flight attendant Li Mingzhu, was found dead on Saturday after hailing a car from Didi in the Chinese city of Zhengzhou, according to state media. Police are still searching for the Didi driver, surnamed Liu, who abandoned his vehicle and jumped into a river after allegedly killing Li. Didi has faced a growing outcry from passengers in recent days, especially from women who complain that the app allows drivers to leave comments on their profiles regarding their appearances. In China, Didi offers a number of services, including Didi Hitch, a car-pooling service, which Li was using at the time of her death. Passengers and drivers typically upload photos to their user profiles, and the app allows drivers to attach notes to a riders image. According to The New York Times, some passengers say they think the feature crossed a line. Su Shiya, 21, a student in southern China, examined her Didi profile and found that drivers had tagged her as an intellectual beauty and a sweetheart. These comments are open to all the Didi drivers, she said. They all know what I look like. She said she found the comments chilling, and has since replaced her image with that of an animated dog. Didi said it suspended its carpooling service on May 12th as it enacts several new safety features. The company says it removed all personalized tags and ratings features that were part of the Hitch service as well as user photos. Personal information and profile pictures of passengers and car-owners will be visible only to the individual himself or herself, the company says. All publicly-displayed profile pictures will be replaced with a system-generated default image. Didi is making facial recognition compulsory for drivers on Hitch to minimize the risk of unapproved account use. A zero tolerance policy will be introduced for Didis other ride-hailing services to ensure driver fidelity. China is notorious for its drivers faking accounts and rides. Sometimes, multiple drivers share an account or unregistered drivers borrow their friends phones and split earnings. After it resumes, Hitch will also be suspended every night between 10PM and 6AM as Didi evaluates the effectiveness of its safety upgrades. An emergency help button will also be more prominently displayed on the apps home screen. We are committed to fully taking our due legal responsibilities related to traffic accident, public security, criminal cases, and disputes on our platform, the company says. Lis death came at a particularly sensitive moment for Didi, which is the largest ride-hailing service in the world with over 450 million users. The company just launched in Mexico, its first foray into a North American market. There, it will resume its rivalry with Uber for the first time since acquiring Ubers Chinese business in 2016. Didi also recently received a license to test self-driving cars in California. The move comes over a year after the company opened a Silicon Valley-based research lab to develop autonomous driving technology.