Its not often that a new gadget gets announced and I dont immediately want to get my hands on it. I am an extreme early adopter, both by profession and by inclination. But when Facebooks new Portal and Portal Plus were announced a month ago, my response was a firm no thanks. And Im not alone: after a year of data privacy scandals, many peoples first reaction to the Portal, a smart display device that has an always-listening microphone and always-watching camera, landed somewhere between hesitation and revulsion. The $199 Portal and the larger, $349 Portal Plus, are not the first smart displays of their kind, and both Amazon and Google have similar products already in the market. But while the Amazon Echo Show and Googles Assistant-powered Smart Displays are designed to perform a whole host of tasks, from controlling smart home gadgets to playing video, the Portal has a near-singular focus: to place video calls using Facebook Messenger to other Facebook Messenger users. For that purpose, the Portal works very well. I used both models for the past week to make calls across the office — and across the country — and the Portal provided a better experience than any other smart display Ive used. It also worked better than a smartphone or tablet for making video calls, which I cant say for the Echo Show or Lenovo Smart Display. As a general-purpose smart display, however, the Portal lags far behind the competition. While the Portal excels in its intended role as a video phone for the modern era, I remain deeply uncomfortable with the idea of a Facebook-connected camera in my home. Both the 10.1-inch Portal and the massive 15.6-inch Portal Plus have modern designs that wouldnt look out of place in a trendy home. The smaller model looks very similar to Amazons Echo Show, while the Plus reminds me of a in-store kiosk youd use to place an order for a Big Mac. Both are put together rather well, with quality plastic materials, bright, responsive touchscreens, and loud speakers that can easily fill a medium to large room with music. Not only does the Portal Plus have a larger display and louder speakers, it has a trick that the smaller model cant pull off: its screen rotates 90 degrees to switch from landscape to portrait orientation. The hinge is smooth, yet stable, and it takes just a single finger to switch orientations. Its probably my favorite hardware detail on the product. These are surprisingly nice pieces of hardware for a first-generation product; the biggest knock against both models is that they take up a lot of space, especially the Portal Plus. Of course, aside from the screen, the Portals camera and microphones are the main things youll spend time interacting with. Both models use the same camera and microphone systems: a four-mic array with 360-degree beamforming input and a 12-megapixel camera with a 140-degree field of view and up to 8x digital zoom. This setup lets the Portal see and hear you no matter where you move around in the room. Thats really the big differentiator for the Portal versus other smart displays. Though the Amazon and Google devices have similar far-field microphone arrays, their cameras are not nearly as good as the Portals. While the Portal camera is technically fixed in place, Facebook has developed clever software that is able to identify human shapes (the company tells me it is not using face tracking) and reframe the video view automatically. As I move around the room, the camera follows me, as if it had the ability to move and zoom its lens. The Amazon Echo Show has a single fixed position for its camera, and its often not ideal. This automatic framing, which Facebook calls Smart Camera, makes every video call more comfortable to participate in. I dont have to worry that Im standing in the right spot for the other person to see me — I can just move about freely and know that they will be able to see and hear me without issue. Its also easier to use than a smartphone or tablet, where I have to hold the thing in place the whole time and essentially be the camera person for my own video call. The Portal does away with all of those hassles. The sound and video quality on Portal calls is also much better than Im used to from Facebook Messenger calls on mobile devices, or even other services like Apples FaceTime or the corporate Zoom video conferences we use every day at The Verge. The picture is sharp, bright, with high frame rates, and the audio is clear and easy to hear without anyone having to raise their voice. Facebook says the Portal creates virtual microphones for every person on a call, and then it uses the beamforming tech in its physical microphones to home in on their voice. Facebook argues that all of these features make having a conversation on the Portal more natural than standard video calls, but I dont think it quite goes that far. A video call is still a video call, and while using the Portal for video calling is certainly more comfortable than a phone or other smart displays, it doesnt feel like the other people on the line are actually in the room, hanging out with me. The Portal has other features that are designed to bring both parties closer together. It can stream music from Spotify (provided you have a Premium account), and you can play a song during a video call that both parties can hear, with individual volume controls. Unfortunately, this only works for Portal to Portal calls and not when you use the Portal to call someone with a phone. The Portal supports Messengers augmented reality masks, which are limited in number, but fun to use. Finally, theres an AR storytime mode that includes a few childrens stories and lets you read along with animations, sound effects, and music. This is something I could see parents that travel a lot using to call back home and read a bedtime story to their kids with, but it only works if youre calling from a Portal, not from a mobile device, making this use case unlikely. Outside of video calling, the Portals functionality is rather limited. It can display pictures from your Facebook account when it isnt being actively used. It can stream music from Spotify, Pandora, or iHeartRadio. It can stream video from an extremely limited number of sources, including Facebooks floundering Watch service, Newsys series of short news clips, and the Food Network, which offers a bunch of Tasty knockoff videos in a square format that doesnt fill the screen. Theres also a very rudimentary YouTube experience, which consists of a clumsy browser view of the YouTube smart TV app thats difficult to navigate by touch and cant work with voice controls. The Portal does not have Netflix, HBO, Hulu, YouTube TV, Amazon Prime Video, or any other video service you can think of. You cannot cast content from your phone to it, nor does it have a web browser for looking up recipes or other information. Hilariously, you cant even browse your Facebook News Feed on it. Facebook says it plans to bring more video content to the Portal in the future, but at launch, its woefully unequipped. Facebook has built in some rudimentary voice controls, so you can say Hey Portal to initiate a call or adjust the volume. But you also have the option of using Alexa, so the Portal basically becomes the largest Echo speaker ever made. A handful of Alexa skills, such as weather, will make use of the display, but the Portals version of Alexa is not as feature-rich or complete as what you get on the Echo Show. All of these limitations make it really hard for the Portal to justify its place in your home. Its a big device that does basically two things: make Facebook calls and play Spotify. Thats not a lot of functionality for something that takes up a lot of shelf or counter space and occupies a precious power outlet all the time. But the bigger issue most people will have with the Portal is that its an always-watching and always-listening device connected to Facebook. The devices release was reportedly delayed for several months in the wake of the Cambridge Analytica scandal, in which Facebook was pilloried for failing to put strict controls on data shared with third-party developers. And just as Facebook prepared to release the device, the company revealed that a new data breach had compromised the accounts of more than 50 million people. Rafa Camargo, Facebooks vice president overseeing the Portals development, says the company was conscious of the privacy concerns from the beginning when developing the product. He says the company cant listen in to Facebook Messenger calls because they are encrypted, and that the only time the Portal broadcasts audio and video feeds over the internet is when youre actively on a call. A mute button on top of the device disables the camera and microphone functionality, and Facebook also includes a little plastic cover for the camera to block it when you arent using it. The device does not record or store your conversations — all of the video chats are live streamed — and its Smart Camera feature that identifies subjects in a call runs locally on the Portal and does not use Facebooks face detection features. Facebook is saying all the right things about privacy, but Im not sure that will be enough to convince the skeptics. Theres already been mixed messaging from Facebook on whether it will be able to use data from the Portal for advertising purposes, so people are right to be skeptical. Beyond that, unless you are a heavy user of Facebooks Messenger calling, the Portal doesnt currently do enough to justify its existence.
When the initial buzz of Portal finally dies down, its the timing that will be remembered most. Theres never a great time for a company like Facebook to launch a product like Portal, but as far as optics go, the whole of 2018 probably should have been a write-off. Our followup headline, Facebook, are you kidding? seems to sum up the fallout nicely. But the company soldiered on, intent to launch its in-house hardware product, and insofar as its intentions can be regarded as pure, there are certainly worse motives than the goal of connecting loved ones. Thats a promise video chat technology brings, and Facebooks technology stack delivers it in a compelling way. Any praise the company might have received for the products execution, however, quickly took a backseat to another PR dustup. Heres Recode with another fairly straightforward headline. It turns out that Facebook could in fact use data collected from its Portal in-home video device to target you with ads. In a conversation with TechCrunch this week, Facebook exec Andrew Boz Bosworth claims it was the result of a misunderstanding on the companys part. I wasnt in the room with that, Bosworth says, but what Im told was that we thought that the question was about ads being served on Portal. Right now, Facebook ads arent being served on Portal. Obviously, if some other service, like YouTube or something else, is using ads, and youre watching that youll have ads on the Portal device. Facebooks been serving ads on Portal. Facebook is working to draw a line here, looking to distinguish the big ask of putting its own microphones and a camera in consumer living rooms from the standard sort of data collection that forms the core of much of the sites monetization model. [T]he thing thats novel about this device is the camera and the microphone, he explains. Thats a place that weve gone overboard on the security and privacy to make sure consumers can trust at the electrical level the device is doing only the things that they expect. Facebook Portal+ reviewFacebook was clearly working to nip these questions in the bud prior to launch. Unprompted, the company was quick to list the many levels of security and privacy baked into the stack, from encryption to an actual physical piece of plastic the consumer can snap onto the top of the device to serve as a lens cap. Last night, alongside the announcement of availability, Facebook issued a separate post drilling down on privacy concerns. Portal: Privacy and Ads details three key points: Facebook is quick to explain that, in spite of what it deemed a misunderstanding, it hasnt switched approaches since we spoke ahead of launch. But none of this is to say, of course, that the device wont be collecting data that can be used to target other ads. Thats what Facebook does. So I sent my mom that newfangled Facebook PortalI can be quite definitive about the camera and the microphone, and content of audio or content of video and say none of those things are being used to inform ads, full stop, the executive tells TechCrunch. I can be very, very confident when I make that statement. However, he adds, Once you get past the camera and the microphones, this device functions a lot like other mobile devices that you have. In fact, its powered by Messenger, and in other spaces its powered by Facebook. All the same properties that a billion-plus people that are using Messenger are used to are the same as whats happening on the device. As a hypothetical, Bosworth points to the potential for cross-platform ads targeting video calling for those who do it frequently — a classification, one imagines, that would apply to anyone who spends $199 on a video chat device of this nature. If you were somebody who frequently use video calls, Bosworth begins, maybe there would be an ad-targeting cluster, for people who were interested in video calling. You would be a part of that. Thats true if you were using video calling often on your mobile phone or if you were using video calling often on Portal. Facebook may have painted itself into a corner with this one, however. Try as it might to draw the distinction between cameras/microphones and the rest of the software stack, theres little doubt that trust has been eroded after months of talk around major news stories like Cambridge Analytica. Once that notion of trust has been breached, its a big lift to ask users to suddenly purchase a piece of standalone hardware they didnt realize they needed a few months back. Certainly, the headwinds that we face in terms of making sure consumers trust the brand are ones that were all familiar with and, frankly, up to the challenge for, says Bosworth. Its good to have extra scrutiny. Weve been through a tremendous transformation inside the company over the last six to eight months to try to focus on those challenges. The executive believes, in fact, that the introduction of a device like Portal could actually serve to counteract that distrust, rather than exacerbate it. This device is exactly what I think people want from Facebook, he explains. It is a device focused on their closest friends and family, and the experiences, and the connections they have with those people. On one hand, I hear you. Its a headwind. On the other hand, its exactly what we need. It is actually the right device that tells a story that I think we want people to hear about, what we care about the most, which is the people getting deeper and more meaningful hashes of one another. If Portal is ultimately a success, however, it wont be because the product served to convince people that the company is more focused on meaningful interactions versus ad sales before. It will be because our memories are short. These sorts of concerns fade pretty quickly in the face of new products, particularly in a 24-hour news environment when basically everything is bad all the time. The question then becomes whether Portal can offer enough of a meaningful distinction from other products to compel users to buy in. Certainly the company has helped jumpstart this with what are ultimately reasonably priced products. But even with clever augmented reality features and some well-produced camera tracking, Facebook needs to truly distinguish this device from an Echo Show or Google Home Hub. This is the first Facebook-branded hardware, says Bosworth. Its early. I dont know that we have any specific sales expectations so much as what we have is an expectation to have a market thats big enough that we can learn, and iterate, and get better. This is true, certainly — and among my biggest complaints with the device. Aside from the aforementioned video chat functionality, the Portal doesnt feel like a particularly fleshed-out device. Theres an extremely limited selection of apps pre-loaded and no app store. Video beyond the shorts offered up through Facebook is a big maybe for the time being. During my review of the Portal+, I couldnt shake the feeling that the product would have functioned as well — or even better, perhaps — as an add-on to or joint production with Amazon. However, that partnership is limited only to the inclusion of Alexa on the device. In fact, the company confirms that we can expect additional hardware devices over the next couple of years. As it stands, Facebook says its open to a broad spectrum of possibilities, based on consumer demand. Its something that could even, potentially, expand to on-device record, a feature that would further blur the lines of what the on-board camera and microphone can and should do. Right now, theres no recording possible on the device, Bosworth says. The idea that a camera with microphones, people may want to use it like a camera with microphones to record things. We wanted to start in a position where people felt like they could understand what the device was, and have a lot of confidence and trust, and bring it home. Theres an obvious area where you can expand it. Theres also probably areas that are not obvious to us […] Its not at all fair to say that this is any kind of a beta period. We only decided to ship it when we felt like we had crossed over into full finished product territory. From a privacy perspective, these things always feel like a death by a million cuts. For now, however, the company isnt recording anything locally and has no definitive plans to do so. Given the sort of year the company has been having with regards to optics around privacy, its probably best to keep it that way.
Facebooks home video chat devices, the Portal and Portal Plus, are going on sale today, a month after they were initially announced. The products are almost exclusively focused on video chatting. While they also display photos, play music, and support a small number of video networks, their feature set is very limited at launch — you cant even browse Facebook on them. Youre primarily meant to use them to chat with people over Facebook Messenger, and Facebook has built in some smart camera tricks to make that easier. Both devices have a single, fixed camera at the top, but the camera will zoom in and follow you around, so that you dont have to hold a phone up to your face while youre chatting. That way, you can move throughout a room and remain engaged on a call. But the story of this product isnt just what it can and cant do — its whether people will be willing to bring a Facebook-connected mic and camera into their home at all. Facebook has emphasized the privacy features built in here (theres an off button that completely deactivates the camera and mics), but that may not be enough to comfort those already skeptical of the company, which has been beset with recent privacy scandals. Both the Portal and Portal Plus are shipping today. Theyll be available from Facebooks website, as well as through Best Buy and Amazon, which will also have the devices in stores. The smaller Portal sells for $199, and the larger Portal Plus goes for $349. At launch, youll be able to get a $100 discount if you buy two at once — which makes some sense, since youll probably want another Portal user to chat with.
More than two years ago, Facebook tasked a team with creating a piece of hardware to integrate Facebooks family of apps more closely into peoples lives. The result of that effort is Portal and Portal+, 10-inch and 15-inch devices, respectively, that were designed for making AI-enhanced video calls with Facebook Messenger. They are available for the first time this week. Portal responds to basic voice commands for making video calls and playing music and comes with Amazons Alexa. Here are some thoughts on Facebooks first piece of consumer hardware, which competes with similar smart display devices, like the Amazon Echo Show or Google Home Hub. The first thing to note after about a week with a Portal+ is that the AI-powered enhancements Portal brings to video calls are not just a novelty — as advertised, on-device machine learning makes video calls better. Smart Camera is AI that anonymously recognizes people in a video call, so every shot is automatically framed based on the people in that shot. The camera on both Portal devices is able to cover 140 degrees of view so no matter where you are in the room, if you can see the Portal camera, it can see you. Smart Volume also enhances calls by ensuring your voice is consistently heard, whether youre standing in front of the device or across the room. These two features are a big plus if you make video calls with a laptop or smartphone and are used to having to constantly reposition the camera or repeat what youre saying because you were too far away from the microphone. These are also features currently unavailable from other smart display competitors. Smart Camera can be disorienting for people, however. On my first call with a friend, he said: It looks like youre in the same room but creepy. Another feature that sets Portal apart from almost any of its competitors is its in-call experiences. These include augmented reality effects and filters like the kinds available today on Messenger — so you can put a cat on your head or toss on a cool hat and shades. Theres also Storytime, a collection of half a dozen five-minute stories. Today theyre all for kids, but the Portal team at Facebook will invite third-party developers to build experiences with AR for video calls, which will introduce experiences adults can do together, as well a larger Storytime collection. A Storytime animationIn-call experiences also include the ability to listen to streaming music like Spotify with a caller, but you both have to be using Portal devices for this sort of thing to work. Another feature that sets Portal apart from its competitors is the ability to quickly sling a call from Messenger on Portal to Messenger on your smartphone. This is important when you need to move away from Portal and is really useful for privacy. For example, during one call with a close friend, the conversation began to drift to a sick family member and his relationship with his girlfriend. Since there was another person in the room with me, I quickly moved the conversation to my phone by tapping a button in the Messenger app, and I left the room. After Cambridge Analytica and repeated privacy breaches, the question for a lot of people is whether Facebook can be trusted to enter their home, though the same could be asked of Google and Amazon. Using a device so closely associated with Facebook reminded me that — like a lot of people — I dont use Facebook as often as I used to. It also made it clear how many of my friends have deleted their accounts or stepped away from Facebook. Beyond core family members, and even though Facebook Messenger has 1.3 billion monthly active users, it was a challenge at times to get even close friends on the phone. Even though calls are encrypted and there are no recordings, I dont think the privacy issue will be made easier by the fact that Portal devices, as previously reported by Recode, use information about Portal usage habits to sell ads on Facebooks apps. To address privacy concerns, Facebook says Portal is unable to take or share any photos or video recordings during calls, or even to take screenshots. On the downside, this makes for a far less capable device and takes away the option of sharing interactions in social media. When its not in use, Portal device deploys something called Superframe, displaying photos from your Facebook profile and recent photos of friends that appear in stunning clarity on the devices screen. Superframe also recommends friends you can call, though these suggestions were never able to nudge me to make extra calls. Portal requires you to manually pick your favorite friends one by one, and their images are then included in Superframe. This is rather different from the carousel of news articles and reminders Amazon has on its home screen or the Live Albums that smart displays with Google Assistant inside are able to use. After five or 10 minutes of watching the Superframe, I got a sense of how much Ive missed from my core group of friends who still use Facebook, but while I enjoyed catching up, the content began to repeat itself rather quickly. It was also frustrating that I couldnt double tap the screen or use generic Portal voice commands to like a photo or comment or to scroll through a friends latest Instagram posts. The omission of such social elements on a device made by the biggest social media company on Earth is perplexing, to say the least. Showing me awesome recent photos by friends and family without giving me the ability to like or comment is a bug, not a feature. The lack of Stories for Portal at launch is also confusing. Facebooks facial recognition software could have been extremely helpful for switching between accounts for multiple people in a household, though Im pretty sure this would have made the heads of privacy advocates explode and could have potentially made Portal dead on arrival. One feature Facebook — as well as the makers of ambient displays for Google and Amazon — could consider making is a physical gesture to remove a photo from an album. You dont really have control over which photos your friends are tagged in, so when photos appear on the screen that may not be suitable for kids, you need a quick way to address that beyond skipping to the next photo with a swipe. Of course, the gadgetry, AI, and quality display are all for nothing if the Portal cant cut it when playing music, the top use case for smart speakers everywhere. The Portal delivers sound quality and output comparable to a Sonos One or Amazon Echo Show, providing a mixture of rich quality, crisp tones, and bass that makes using the Spotify app on Portal fun. But in contrast to playing music on an Echo or Home speaker, you will not be able to treat your phone like a remote control. Portals ability to recognize voice commands was a bit underwhelming. In comparison to Google Assistant or Alexa, music requests werent easily understood. If youre a dedicated Facebook user who spends a lot of time keeping up with friends on the app, you may find Portal is worth the price of admission. Whether you find Portal valuable or not may depend heavily on whether youre the kind of person who makes a lot of family video calls. Portal allows video chats with up to seven people, so families could consider getting one to share a common digital photo album and make calls. And the ability to move freely around a room while still being seen and heard has inherent value. In my lifetime, video calls have gone from non-existent to standard, but often with poor clarity and choppy footage that lead to frustration. For a lot of people, including me, periodic video calls to check in with family members elsewhere else in the world have become a routine deserving of a device that delivers video with little latency and clear communication. People have a lot of choices when it comes to ways to make video calls, including Skype, the Alexa app on Amazons Echo Show, and Duo on Google smart displays. The Lenovo Smart Display even provides a portrait mode option like Portal+, though of course lacking things like Smart Volume and Smart Display. Overall, you will have to ask yourself whether the calling feature is a big enough plus for you. The answer may also depend on whether you already have something like a Google Home or Amazon Echo. Beyond making calls, Im excited to see if working with third-party developers can improve Portal over time and stitch together an ecosystem of in-call experiences. At launch, the Portal+ has some noteworthy elements, but it will likely be a lot more interesting six months to a year from now when more third-party apps and in-call experiences are made available. Most people may be better off waiting for more apps, in-call experiences, and elements from Facebooks family of apps to be included.
The Portal is a head scratcher. Its a chat app that manifested itself into a hardware through sheer force of will. The first commercially available product from Building 8 isnt as instantly iconic a piece of hardware as Snaps Spectacles. In fact, at first glance, the device seems like little more than an Echo Show/Google Home Hub competitor. And then theres the matter of timing. In a meeting with TechCrunch ahead of launch, Facebooks hardware team was quick to list the various ways the company is proactively protecting user privacy, from a camera button to a physical lens cap. The social media giant has always been a lighting rod for these issues, but 2018 has been particularly tough, for reasons summed up well in Taylors simply titled post, Facebook, are you kidding? Whats most peculiar, however, is in this age of multi-tasking devices, the Facebook Portal and Portal+ are devices that are designed to do one thing really well. Rather than pushing to develop a true Echo competitor, Facebooks first ground-up piece of hardware is essentially a teleconferencing device for friends and family. It is, in the products defense, one wrapped in solid hardware design with some clever choices throughout. If the Portal ultimately winds up lining the thrift store shelves of history, it wont be due to choices Facebook made to serve its core competency. Rather, it will be due to the fact that the product team has neglected some other features in the name of focusing on video chat — a feature thats got no shortage of delivery devices. Facebook told me that Portals other features will be updated based on user feedback — almost as if the company is unsure what, precisely, customers would want from such a device outside of video chat. The timing of the device is certainly telling. Facebook is clearly banking on selling a lot of Portals for the holidays. You can practically see the ads playing out, as some melancholy voice sings the beginning strains of Ill Be Home for Christmas. The first spot isnt as on the nose, but similar heart-strings are tugged, as evidenced by the Feel There title. Thats Facebooks pitch in a nutshell: We know it sucks you cant be with your nieces and nephews or elderly parents right now, but hopefully this screen will do the trick. From a hardware design perspective standpoint, Im on board. The smaller Portal looks quite a bit like Lenovos Google Assistant-powered Smart Display, albeit with the different speaker placement. Im into it. Lenovos device is probably the best-looking smart screen around, and the Portal is an identical cousin with a slightly different haircut. The Portal+ — the model thats been hanging on my office desk for a few days now — is the more innovative of the two products from an industrial design perspective. It is, essentially, an ultra-wide 15.6-inch tablet mounted atop a tall, thin base. The display is connected to the base via a joint that allows it to swivel smoothly between portrait and landscape mode. The screen is 1080p — plenty good for video chat, and a big step up from the Echo Show and (especially) Google Home Hub. Of course, the large footprint means its going to be tough for those in smaller spaces to find an ideal spot (says the guy living in a one-bedroom apartment in New York City). At present, its sitting atop my AirPort router. The all-important camera is positioned an inch above the screen, like an unblinking eye of Sauron. The 12-megapixel camera can do 5x zoom and capture movement within a 140-degree range. The four-mic array flanks the lens on either side, doing double duty of listening to commands and noise canceling during chats. Along the narrow top ridge are three inductive buttons — two volume, one to turn off the camera and mic. When you hit that last one, a notification will pop up on screen, and a small red light will illuminate just to the right of the camera, for added assurance. As an extra measure, Facebook also tossed in a plastic clip to physically cover the camera. I found myself making a point to keep the lens cap on the majority of the time when I wasnt using the device to chat. When I was talking to someone, I slipped it to the side, but kept it clipped on the base. The little piece of plastic is pretty easily lost. If Facebook does end up making another one of these, a mechanical lens cap like the kind you find on a point and shoot camera is probably the way to go. The button placement is a bit of a shit show. The way I have the Portal+ set up on my desk, the buttons are above eye-level. Makes sense, you want the display right around your face, you know, to look at it. This means when I want to, say, change the volume, I find myself fiddling in the dark for them. Given that theyve got no tactility, I invariably end up hitting the wrong one, more often than not jacking up the volume in the process. Similarly, I often end up hitting a button or two when attempting to clip on the lens cap. Next time out, Facebook needs to either go with physical buttons or find a better spot to place them — tough, I know, given the odd shape of the thing. The screen placement ensures that the display doesnt obscure the camera in either portrait or landscape — though when swiveling, the corners do eclipse the shot. When in portrait, the bottom of the display does block roughly half of the bottom speaker. This is a bit of a design flaw, though surprisingly, it doesnt dampen the sound as much as Id initially expected. That said, when youre using the device to listen to music, keep it in landscape mode. In fact, I found myself keeping it that way the majority of the time I was using it, regardless. The sound quality on the thing is decent. I havent had a chance to put it up against the standard Portal, but the deluxe version sports a more complex speaker array — 20w (2 tweeters, single 4-inch bass) versus 10w (2 full-range drivers). Like all of these smart displays, Im not going to recommend this as your default home stereo, but Ive been using it to listen to Spotify all day, and have been largely enjoying the experience. The Portals interface is an extremely bare-bones experience. The UI flips between two primary cards. The primary is, naturally, a list of your Facebook contacts. Up top are the six you most regularly chat with, and below are your hand-picked favorites. One of the nice bits here is that the people you speak with dont actually need a Portal to talk. They can chat with you on their phone or computer. Swipe left and you get a screen full of large icons. From here you can click into Facebook videos or pick from your Portal apps — Food Network, iHeartRadio, Newsy, Pandora and Spotify by default. Click into the apps icon and youll find that thats really all there is for Portal apps at the moment. Thin soup doesnt really begin to describe it. Its a decent enough starting point, but honestly, Facebook doesnt seem particularly interested in courting more developers or opening up the API to all comers. Again, the company is taking a very wait and see approach to just about everything here. Still, Portal does bring some interesting innovation to video chat. To trigger the function, say Hey Portal and then call [enter name here]. Simple enough. Though the actual Hey Portal features are essentially limited to things like making calls and putting the unit to sleep. Anything beyond that and poor Portal gets confused. Even something like Hey Portal, turn off camera is met with an I cant do that yet in Portals uneven speech pattern. For everything else, Portal defaults to Alexa — functionality you can add during the setup process. That the system relies on Amazons smart assistant to do much of the heavy lifting here further makes one wonder why Facebook expects users to adopt its product over the Echo. Portals greatest trick is its automatic zooming and panning. Using built-in AI, the system automatically tracks users and follows them around the frame. So you can, say, cook dinner while chatting and Portal will be with you the whole way. The camera will also pan in and out as additional people enter and leave the room, keeping them all in frame. While chatting with Sarah Perez (who was using the standard Portal on the other end), the camera even zoomed in on her dog when she left the room for a moment. The zooming is smooth and the effect is impressive, owing in part to the fact that the team worked with a Hollywood cinematographer to help polish its execution. By default it moves a bit too much for my liking, slowly zooming in and out in a way that can may you low-level seasick — though you can adjust the sensitivity in settings. My second favorite part in video chat is the ability to share songs via Spotify, Pandora and iHeartMusic. When I start playing something on my end, Sarah hears it, too. And we can both adjust our individual volumes. You can also pair the system to Bluetooth speakers or headphones, if thats more to your liking. This being Facebook, the system comes equipped with AR-style photo filters — 15 in all (with more coming, no doubt). You can turn yourself into a werewolf, add a disco ball — you know, the usual. They do a good job tracking your movements and add an extra little dimension of fun to the system. Story time is another fun feature for those Portaling with young children. On your side, youll see a teleprompter with a story — on theirs, its you embedded inside an AR storybook like the Three Pigs. There are only a few stories at launch, but then most kids enjoy repetition, right? So I sent my mom that newfangled Facebook PortalLike the Home Hub, Portal defaults to a makeshift digital picture frame when not in use. Naturally, it defaults to photos and videos from your Facebook feed. As someone who doesnt really use Facebook to put my life on display, the Superframe feature wasnt really by bag, though the ability to display info like the weather and reminders of things like friends birthdays was nice. Above all, Portal is a bit of a one-hit wonder. Admittedly, it does that one thing (video chat) fairly well, and at $200 for the Portal and $349 for the Portal+, its certainly priced competitively (and in spite of Facebooks insistence otherwise, may be a bit of a loss leader). But its a hard sell compared to more well-rounded devices like the Echo Show and Google Home Hub. And, of course, theres all the privacy baggage that inviting Facebook into your home entails. Between the camera/speaker disabling button, lens cap, localized AI and the promise not to eavesdrop or spy, Facebook has gone out of its way to ensure users that its not using the device as a portal into your own privacy. But given the kind of year the companys been having, for many potential buyers not even all of that is likely to be enough. Theres a default screen saver on the device that asks Hey Portal, what can you do? Its meant, of course, to prompt you to click through and discover new features. But its an important question — and in its current iteration, its not one for which Portal is able to offer a particularly compelling answer.
Who am I going to be worried about? Oh Facebook seeing? No, Im not worried about Facebook seeing. Theyre going to look at my great art collection and say they want to come steal it? No, I never really thought about it. Thats my 72-year-old mother Sally Constines response to whether shes worried about her privacy now that she has a Facebook Portal video chat device. The gadget goes on sale and starts shipping today at $349 for the 15.6-inch swiveling screen Portal+, $199 for the 10-inch Portal, and $100 off for buying any two. The sticking point for most technology reporters — that its creepy or scary to have a Facebook camera and microphone in your house — didnt even register as a concern with a normal tech novice like my mom. I dont really think of it any different from a phone call, she says. Its not a big deal for me. While Facebook has been mired by privacy scandals after a year of Cambridge Analytica and its biggest-ever data breach, the concept that it cant be trusted hasnt necessarily trickled down to everyone. And without that coloring her perception, my mom found the Portal to be an easy way to video chat with family, and a powerful reminder to do so. For a full review of Facebook Portal, check out TechCrunch hardware editor Brian Heaters report: Facebook Portal+ reviewAs a quick primer, Portal and Portal+ are smart video screens and Bluetooth speakers that offer an auto-zooming camera that follows you around the room as you video chat. They include both Facebooks own voice assistant for controlling Messenger, as well as Amazon Alexa. Theres also a third-party app platform for speech-activated Spotify and Pandora, video clips from The Food Network and Newsy, and it can slideshow through your Facebook photos while its idle. For privacy, communications are encrypted, AI voice processing is done locally on the device, theres an off switch that disconnects the camera and mic and it comes with a physical lens cover so you know no ones watching you. It fares well in comparison to the price, specs and privacy features compared to Amazons Echo Show, Google Home Hub and other smart displays. When we look at our multi-functional smartphones and computers, connecting with loved ones isnt always the first thing that comes to mind the way it did with an old-school home telephone. But with the Portal in picture frame mode rotating through our Facebook photos of those loved ones, and with it at the beck and call of our voice commands, it felt natural to turn those in-between times we might have scrolled through Instagram to instead chatting face to face. My mother found setting up the Portal to be quite simple, though she wished the little instructional card used a bigger font. She had no issue logging in to her Facebook, Amazon Alexa and Spotify accounts. Its all those things in one. If you had this, you could put Alexa in a different room, the Constine matriarch says. She found the screen to be remarkably sharp, though some of the on-screen buttons could be better labeled, at least at first. But once she explored the devices software, she was uncontrollably giggling while trying on augmented reality masks as we talked. She even used the AR Storytime feature to read me a bedtime tale like she did 30 years ago. If I was still a child, I think I would have loved this way to play with a parent who was away from home. The intuitive feature instantly had her reading a modernized Three Little Pigs story while illustrations filled our screens. And when she found herself draped in an AR big bad wolf costume during his quotes, she knew to adopt his gruff voice. One of the few problems she found was that when Facebooks commercials for Portal came on the TV, theyd end up accidentally activating her Portal. Facebook might need to train the device to ignore its own ads, perhaps by muting them in a certain part of the audio spectrum as one Reddit user suggested Amazon may have done to prevent causing trouble with its Super Bowl commercial. My mom doesnt Skype or FaceTime much. Shes just so used to a lifetime of audio calls with her sister back in England that she rarely remembers that video is an option. Having a dedicated device in the kitchen kept the idea top-of-mind. I really want to have a conversation seeing her. I think I would really feel close to her if I could see her like Im seeing you now, she tells me. Convincing jaded younger adults to buy a Portal might be a steep challenge for Facebook. But perhaps Facebook understands that. Rather than being seemingly ignorant of or calloused about the privacy climate its launching Portal into, the company may be purposefully conceding to the tech news wonks that includes those wholl be reviewing Portal but not necessarily the much larger mainstream audience. If it concentrates on seniors and families with young children who might not have the same fears of Facebook, it may have found a way to actually bring us closer together in the way its social network is supposed to. Facebook launches Portal auto-zooming video chat screens for $199/$349Comparing Google Home Hub vs Amazon Echo Show 2 vs Facebook Portal
Portal will set you back $199, while Portal+ will cost you $349. Facebook's Portal and Portal+ smart displays are now available in the US via Amazon, Best Buy and their own, ahem, portal. The social network created the devices with video chats in mind, giving them AI-powered cameras that can track you as you move around while talking to friends and family. It can call anyone on Messenger, not just someone who also has a Portal, so you can use it to call most people in your friends list. Engadget Senior Editor Devindra Hardawar got the chance to see it in action in October and found that the picture on screen shifted smoothly to keep the person in frame. He said it looked even better in portrait mode -- almost as if the other person were truly in the same room. In addition to its AI-powered cameras, Facebook's Portal devices also have built-in access to Amazon's Alexa voice assistant, along with a bunch of security features. It has a camera and microphone off button, a camera lens cover and the ability to set up a four-to-12 digit passcode. Facebook is also attempting to allay any misgivings by publishing details about the devices' security. It said it will "not listen to, view or keep the contents" of Portal video calls, and hence cannot use them for advertising purposes. Presumably, that means you won't suddenly get, say, diaper ads if you use the device to plan a baby shower for your BFF. Also, Portal calls are encrypted, and the social network says it will not show Facebook ads on the device at all. The 10-inch Portal (with a 1280 x 800 screen) will set you back $199, while the 15-inch Portal+ (with a 1920 x 1080 pivoting display) will cost you $349. However, you can get $100 off the total price if you're buying any two of them this holiday season, so you can give the other one to a friend or a family member you talk to all the time.
Facebooks Portal and Portal+ devices for Facebook Messenger video calls go on sale today, a company spokesperson told VentureBeat in an email. Following years of stealth development, the 15-inch Portal+ and 10-inch Portal with Alexa inside made their debuts last month. Portal costs $199, while Portal+ sells for $349. The main selling points for Portal are artificial intelligence-powered features like Smart Camera, which automatically zooms in on video calls and frames them to make sure all the people in a room are in the same shot. Smart Volume modulates microphone intensity so that everyone in the room can be heard at a reasonable volume. Facebook Portal with Messenger video calls and Amazons AlexaThe highlight feature can fix the cameras attention on a single person in the room and follow them so that, for example, grandpa can watch his grandkid as she runs around during a video call. Another big selling point for Portal is shared experiences during calls, which includes the ability for callers to play Spotify or Pandora music together at whatever volume each wants to hear. And Storytime offers augmented reality stories for children. To create more Storytime and in-call experiences, Facebook will open a Portal app third-party ecosystem for developers. When not being used for video calls, Portal devices have a feature called Superframe that displays pictures from personal Facebook albums, as well as recent photos of close friends. While Facebook hopes the 1.3 billion monthly active users of Facebook Messenger will see value in Portal and Portal+, early critics of the device cite Facebooks poor privacy record as among the chief reasons they will not be purchasing a Portal.
Smart camera algorithms follow your movements. Facebook was set to launch Portal -- its first consumer hardware -- at this year's F8 developer conference. However, with the Cambridge Analytica scandal still fresh in people's minds, the company, perhaps wisely, opted to introduce its connected cameras for the home instead. While Facebook hasn't exactly mended its reputation, the Portal and the Portal+ are finally ready for their public debut. The key feature with both Portals is a smart camera algorithm that follows you around the room as you're talking. It's not a bad idea, and I like that there are other features like apps and Alexa, making both Portals viable Echo Show rivals. The question remains, however, whether or not you deem Facebook to be trustworthy enough to have a Portal in your home. First, I'll go over the differences between the two Portals. The "normal" $199 Portal has a 10-inch screen and looks similar to Amazon's Echo Show except it's white instead of black and the speakers are underneath the display (instead of behind it). Then there's the $349 Portal+, which has a large 15.6-inch display that rotates from landscape to portrait mode. Both have decent displays with good color and contrast -- the smaller Portal has a 1,280 x 800 resolution while the larger Portal+ is 1,920 x 1080. The Portal+ obviously takes up way more room, which I found to be pretty overwhelming. It barely fits between my kitchen counter and cabinets, and when it's in landscape mode it doesn't leave a lot of room on either side for other countertop items. I also think it's pretty ugly. For a device that's supposed to be part of your home, it sticks out like a sore thumb. If I had to choose a Portal based on design alone, I would definitely opt for the Portal over the Portal+. The larger Portal+ certainly has better video quality, and the portrait mode is useful in some instances (I'll get to that shortly), but I'm not sure if the tradeoff is worth it. Other smart displays like Amazon's Echo Show and the Lenovo Smart Display offer video chat, so the idea behind Portal isn't new. The two Portals, however, step it up with several features that make video chat the focus, rather than an afterthought. For one thing, it works with Messenger, which already has millions of users. Another is that the software and camera are designed to enhance conversations by following whoever's talking. Before we get into that, though, let's talk about setup. I tested the Portal+ with my colleague Roberto Baldwin, who used the regular Portal. Obviously, the first step was to set it up with my Facebook account, which involved going to the Facebook app while the Portal was in pairing mode. You have the option to set up as many as four accounts, ostensibly for each person in your home, so you can switch between via settings. After that, the Portal automatically pulled in all my contacts, which allowed me to add them to my Favorites list. Because it's one of the first things you see when you wake the device, it's much easier to call your Favorites. Additionally, when someone on your Favorites list comes online, the Portal will beep to let you know. To make a call, you select the person's profile photo or use Portal's voice assistant (more on that later). For example, I could say "Hey, Portal, call Roberto Baldwin" from across the room instead of having to tap the screen. As with the Messenger app, you can set your availability status to be on or off whenever you like. The Portals also have a Home/Away function, so that it only rings when you're home and goes into standby mode when you're out of the house. It sets this automatically based on the geolocation of your phone. The key feature of both the Portal and Portal+ is the 12-megapixel camera that sits above the display. During calls with Roberto, I tapped the picture-in-picture mode so I could see how I looked on camera as well. I was impressed with the wide 140-degree field of view, which captured my entire open-concept kitchen and living room in a single screen. I imagine this is especially useful when you're chatting with large groups of people, as everybody can likely be in the shot at once. More important, the cameras use AI and algorithms to track your movements, keeping you perfectly in the frame as you walk around the room. Despite my initial skepticism about this, I have to admit it was really impressive. The shot pans around, zooming in and out, almost like a professional cinematographer, and I was never out of frame no matter how much I pranced around. It even followed me when I crouched on the floor. Flip the Portal+ screen to portrait mode and the shot automatically reframes to center on just the other person, making it perfect for one-on-one calls (more on that below). It's especially ideal if the other person is on a phone, as most people hold their phones vertically to chat anyway. I'll admit, the movements were so smooth that it verges on a little creepy, as if the camera lens was physically following me around. However, it remains perfectly still -- all of that aforementioned tracking is done with software. This really comes into play in Spotlight mode, which is a way to focus on a specific person (when there are multiple people in a room). Simply double-tap on a person's face, and the Portal automatically zooms in on them, following their head movements as they move and speak. I can see how this is especially useful for keeping track of fidgety kids. I'm fairly disappointed, however, that Spotlight mode doesn't seem to work on dogs or cats. It's also a surprisingly refreshing way to have a video chat. Instead of being held captive by the hardware, you're free to go about your daily life, preparing dinner or chasing after the dogs, without losing the person on the other line. I naturally found myself walking around the kitchen to put away the dishes or just grabbing a bite to eat. Facebook says that one of the ideas behind Portal is to make it feel like the person is right there in the same room as you, and I definitely felt that. Of course, if you don't want the camera following you around, you can enable Fixed Camera view, which keeps the screen in a fixed shot. There are a few other cute video-chat features, like augmented-reality filters that overlay your face or environment with amusing effects. Another is StoryTime, which lets you tell a dramatic story with the help of teleprompter text, complete with animations, graphics and sound on the recipient's end. This is clearly meant for entertaining kids. Another neat trick is the option to listen to Spotify tunes together. If you want to share a song with your friend, you can tap Spotify, play a song and you'll both hear it at the same time. There's even smart noise-canceling tech to handle the song volume separately, so you can pump up the volume to the max on your end, while your friend can lower it on theirs. I tried this out with Roberto, and it worked as promised. Yet I have to wonder if anyone actually does this in real life -- I don't remember the last time I shared a song I liked over the phone when I could just shoot them a URL. Both Portals support groups calls of up to seven people. I tried this with Roberto on the Portal and a couple of other colleagues on the Messenger app on their phones. You can add people to an existing call by selecting them from your Contacts list. Once they answered, all of them appeared on my screen at once, sort of like the opening credits of The Brady Bunch. The larger screen on the Portal+ really comes into use here, as I liked being able to see everyone's faces on such a big display. You can also transfer calls between Portal and your phone's Messenger app. Simply tap the "Transfer call from [contact]" notification on your phone (if transferring from Portal to phone) or select the transfer icon on the top right corner of the app (if doing it the other way round). When not on a call, the Portals can be used as smart displays. They come with several apps, such as Newsy, Pandora, Spotify, YouTube, Food Network and Facebook Watch, with more to come. But the app experience isn't perfect. The YouTube app, which is essentially just a browser shortcut to YouTube.com, doesn't have an intuitive interface. Scrolling through the videos, for example, resulted in stuttery clicks instead of smooth swipes. The Food Network app seems like a good idea, as it replicates the cooking guides found on other smart displays, but it lacks essentials like ingredients lists and step-by-step instructions. Plus, there's no Search function, so I can't even look up a specific recipe. What makes things confusing is that the Portal and Portal+ come with two voice assistants. There's "Hey Portal," which is used for device controls and calls, and Amazon's Alexa, which is used for other functions. If you want to make calls, you have to use "Hey Portal." But when you want to play Spotify, ask for the weather, set a timer and so forth, you have to use Alexa. "Hey Portal" can also be used for Facebook-specific services. For example, I could say "Hey Portal, play Facebook Watch" to launch the social network's streaming-video service. For some reason, however, I can't use Alexa to do so. In fact, neither Alexa nor "Hey Portal" work with some of the aforementioned apps, like YouTube or Food Network. I found it all a little perplexing and mixed the two voice assistants up constantly during my testing. That said, the collaboration between Facebook and Amazon isn't final. According to Facebook, Portal has incorporated Amazon's Smart Display SDK, and the companies are working closely to improve the experience on the Portal and Portal+. Plus, access to Prime Video and other Amazon services are coming in 2019. As far as sound quality goes, it's not great, but it's not terrible. The Portal+ comes with 20-watt speakers plus a 4-inch sub, so it sounds slightly better than the Portal, which has only 10-watt speakers. Of course, neither are as good as dedicated speakers like Sonos, and they're not quite as powerful as the latest Echo Show. Still, both had loud, punchy volume and decently crisp audio. I wouldn't use them as my primary devices for listening to music, but they certainly work in a pinch. Last but not least, we have to talk about privacy. There's a button on both Portals that shuts off both the camera and the microphone via an electronic switch. Both also come with a physical camera lens cover if you're feeling extra paranoid or if you want to shut the camera off but still want to use the microphone for voice functions. I did wish that the camera lens cover was built in to the hardware instead of being a separate piece of plastic that I might lose, but it's better than not having one. You can also set up a passcode so your kids can't make random calls to your friends. According to Facebook, all of the video chats are encrypted and the company doesn't listen, view or keep records of your calls. The AI on the camera and voice features are run locally, not on Facebook's servers. Though the camera does use the shape of your face and voice to track your movements, there's no facial-recognition technology at work here -- it can't differentiate between your face and someone else's, for example. Like on Amazon's Echo devices, your voice history is stored online, but you can delete it manually. You can delete your Portal's voice history by going to your Facebook Activity Log, and Alexa history can be deleted by going into the Alexa app. But not everything is as it seems. Over a week after Portal's announcement, Facebook said the company does collect some types of information from video chats, such as usage data like length and frequency of calls, and that that information could be used to serve you ads. Facebook's business model is based on advertising, so this isn't exactly surprising. But the fact that the company wasn't forthcoming about this is a little concerning. When you add to that the recent massive data breach of as many as 50 million users along with the Cambridge Analytica scandal, I have to admit that I'm a little wary of it. Of course, that's not to say that Amazon products haven't been accused of listening in on people's homes, either, and it's a risk that every consumer has to keep in mind when investing in a smart speakers. It's all about whether you trust that your data is safe with these companies. Unfortunately for Facebook, it hasn't done a lot to earn anyone's trust lately. Facebook's Portal line is not a bad idea; a smart display that puts video chat at the forefront is pretty clever, and though it's a little creepy, a camera that follows you around adds to a sense of social presence with someone even if they're far away. Other features like YouTube and Alexa integration are great too, as they make it more of an Echo Show rival. At the same time, however, it doesn't quite match up to other smart displays. It doesn't have a step-by-step cooking guide, there's no built-in browser like on the Echo Show, and you can't use it to view the feed from your home-security cameras. Not to mention that having two voice assistants is really confusing, and not all of Amazon's Smart Screen features are here. If you and your family rely on Messenger for communications, I can see giving Portal a shot. In that case, I would recommend the cheaper and smaller Portal, which costs $199; $349 for the larger Portal+ is a little too much money, and I don't think it's practical for most people. In the end, however, it's up to you whether you trust Facebook enough to have one of its cameras in your home.